Service Guarantees

Beehive Healthcare Solutions recognise that cancellations of scan lists cause distress to patients and staff alike, and can have a domino effect on other clinical departments and treatment plans. Ultimately, they can increase mortality rates.

Beehive Healthcare Solutions therefore offer guarantees of service delivery, backed by financial penalties.

Beehive Healthcare Solutions guarantees to provide services for a minimum of 95% of planned activity.
(D.N.A.'s and patient self-cancellations excluded).

Feedback and Performance Reviews

Beehive Healthcare Solutions recognise the importance of high quality and reliable performance feedback, both as a means of ensuring service delivery and to allow clients to provide their own stakeholder feedback where required.

Beehive Healthcare Solutions can therefore provide reports on any aspect of our service; from total patient numbers, to lead times between bookings and appointments, to service usage of individual clinical referrers broken down by examination.

in addition, Beehive Healthcare Solutions undertake regular performance reviews measured against key indicators identified with in any service level agreement. Again, full feedback is made available to our clients.

These reviews are vital to ensure we only provide the best quality service possible.

Where we believe we may see difficulties developing in the future; we belive in preemptive action, to prevent the problems form arising.

Care Quality Commission